Frequently Asked Questions
Q. How Does Viv’s AutoPilot Bill Negotiating Service Work?
A. It’s simple: You upload a bill, and we contact your provider and negotiate to lower your current charges. You’ve called your providers before, and you’ve probably spent plenty of time on hold or being transferred over and over again—and still didn’t get what you needed. We do this all day, every day. We know who to talk to and what to say to get you the absolute best deals available, which means lower prices for you. So leave your bills to us, and get on with your life.
Q. What Bills Can You Lower For Me?
A. We can lower almost any recurring bills that you have simply by negotiating better rates! The most common bills where we can find savings include cable, phone, internet, satellite (television and radio), pest control and home security/alarm services. And of course, our flagship AutoPilot Energy service lowers your rates by automatically switching you to cost competitive plans in Connecticut, Illinois, Massachusetts, Maryland, New Hampshire, New Jersey, New York, Ohio, Pennsylvania and Rhode Island. This list will continue to expand as we grow and we encourage you to upload additional bills in the “AutoPilot Other” category during checkout so we can see if we can help you save even more money.
Q. Will You Change My Services?
A. AutoPilot works to get you a better price for the exact same service and sometimes we are even able to get you an upgrade or add-on for the same or lower price! Occasionally, we may reach out to you if we see an opportunity to further lower your bill that includes a downgrade or change in service—we would never do this without consulting with you first though!
Q.How Much Does It Cost To Use And How Does Viv Get Paid?
A. There is no cost for our service unless we save you money. We only get paid IF you save money so there is absolutely no risk to you! As soon as we finish negotiations, we’ll get in touch to let you know how much we’ve saved. Then we split the savings right down the middle – 50/50. You’ll be billed for our half of the savings and we bill you as you realize the savings. Or you can take advantage of any pay-in-full discounts we may have available for you at the time. The more you save, the more we both make. It’s a win-win for both of us!
Q. Is This A Hassle?
A. Nope! Our whole goal is to let you live your life hassle-free! Simply upload your bills, answer a few questions and we’ll take it from there. Automatic savings without the hassle. We’ll call your providers on your behalf and you’ll only hear from us once we’ve finished negotiating your account or if we have an offer for you that involves any changes on your account.
Q. What Happens If I Move Or Cancel Service After You've Saved Me Money?
A. We only bill you for savings you actually receive. If you move or cancel a service before your savings period is up, just let us know and we will stop billing. If you know you are moving in the future, be sure to let us know so we can negotiate for the appropriate time frame with your service provider.
Q. How Long Will It Take?
A. Your bill should be negotiated within a week of uploading it. Savings typically go into effect on your next billing cycle. We will keep you informed every step of the way and you’ll have an online account to track the status of each bill you send us.
Q. How Do I Upload My Bill To Your Site?
A. The easiest way to upload a bill is as a PDF. Most providers will provide an electronic copy of your bill as a PDF. If you receive a paper bill, you can scan it or take a photograph and upload a PDF or JPG. Be sure to include all pages that outline your services, features and pricing. Bills can be uploaded by clicking “Enroll Now” and selecting the type of bill you would like to upload by clicking the respective category. If you have a bundle of services, simply choose the bundled category. Then proceed through checkout, select your provider and provide the specific information we need for each provider. This may include a password or Personal Identification Number (PIN) so we can negotiate on your behalf. Then upload your bill for each category. You can drag and drop a file from your desktop, or click and browse, or you can even take a photo if you are on a mobile device. The more bills you upload the more you can potentially save!
Not sure how to access your bills online? Here are links to some of the main providers:
Time Warner Cable
Q. Do You Negotiate Past Due Bills?
A. Unfortunately, this is not part of our service. We can occasionally remedy small problems from the past during our negotiations (for example, if you have been charged for equipment you never received), but our negotiations are focused on saving you money on your future bills.
Q. Is My Information Secure?
Q. Are There Any Bills You Won’t Work On?
A. There are a few types of bills that we are not yet set up to negotiate. We are always working to expand our offerings, but we currently are not able to negotiate: natural gas, medical and insurance bills, credit cards, mortgage and rent payments, debt services, legal fees or car payments.
Q. I'm A Business Or A Non-Profit. Can You Negotiate My Bills?
A. Of course! We love to help businesses and nonprofit organizations save money and time so they can focus on making their organization thrive. Visit our AutoPilot Savings page for businesses to learn more.